IT industry is more and more complicated therefore companies need a coherent environment and assets management. Elaborated concept should improve handling of the systems of any capacity of complexity and create a user friendly environment described in the language and ideas comprehensible for everyone. In Cloudware Polska we offer a coherent vision of the IT environment management based on three pillars:
- Service Desk – for registration and handling of reports coming from the users and applications
- Asset Management – for an efficient management of material and non-material assets
- CMDB – for modeling of the IT environment, especially the services provided by it
Above solutions allow an efficient IT management in terms of its architecture, security, availability and costs. Thanks to their high flexibility, the tools created by Cloudware Polska are adjusted to current needs of an organization and make the company meet future challenges.
At present the IT infrastructure is crucial for operation and development of enterprises in nearly every industry. Efficient cooperation of IT and business environments prejudges the question of company’s success and is the source of a competitive advantage. Implementing the Service Desk applications, Clients expect that their service relations between the systems provided by IT and the users will work efficiently. Service Desk introduces a single point of contact and handling of users’ notification. The user may be sure that all his notifications were registered and handled according to defined procedures. Simultaneously thanks to using a service concept, it is not required to know the details connected with an architecture and operation of IT systems. The employees of IT and Service Desk teams can make notifications’ handling more efficient, increase the quality of users’ handling and reduce work consumption of the activities connected with the realization of notifications. The IT managers however monitor on a currently basis capacity and efficiency of notifications’ handling to be able to adjust an action undertaken by Service Desk to current needs and expectations.
Enterprise’s assets are its strength and development potential. In terms of IT, following infrastructure elements are covered: servers, workstations and network devices, wiring and software: licenses, agreements, carriers, legality certificates. In complex environment the number of assets has to be great and it requires proper tools for an efficient management. Applications of this type allow not only to simplify assets management procedures but also – by a dependency mechanism – can model complex bounds among environmental elements. Additionally they support organizations upon inventories and scanning tasks. Correctly implemented system reduces company operational costs, downtimes and optimizes stock management of tools and spare parts, also optimizes a central work management. Moreover, in case of software licenses, the assets management system enables to reduce the risk connected with a defective licenses allocation.
IT environments become more and more complicated, a dynamics of their changes also grow. In order to efficiently manage the architecture of such environments and modify them in a secure way, entire and consistent knowledge on all the IT components and their mutual dependencies is indispensable. The CMDB (Configuration Management DataBase) enables a storage of information on respective IT elements, their parameters and relations. Thanks to that the users may build the models of IT services and use them to manage the IT environment in a complex and measurable manner. Additionally the CMDB application allows to analyze the mutual influence of respective elements which is useful while removing breakdowns, planning changes and downtimes. The base also supports processes connected with inventory and environments’ scanning thanks to which it guarantees that the information stored in a system will be coherent and will reflect actual status. Thanks to CMDB, it is possible to efficiently manage the IT environment architecture, without errors and downtimes.
Relocation or migration i.e. a change of critical applications location is a complex and multilevel process. During its preparation and implementation, we pay a special attention to the data and devices security. We ensure a coordination of all the actions connected with transferring of the infrastructure and applications in order to launch a new Data Center location as soon as possible.
Relocation process is divided into three key stages: inventory and analysis, detailed planning and physical relocation.
We ensure the highest possible security and professional disassembly, transport and reassembly of the equipment. Every employee participating in this process is respectively authorized and competent.
Thanks to a cooperation with specialized transport companies, all the devices are transported on secured, air-conditioned vehicles. We also have in place rolling robots that eliminate trembling while carrying devices.
For even better protection of the Client’s interest, every relocation process is insured in a third party policy.
Very frequent disposal of exploited devices is part of a relocation process. Cloudware Polska will also take care of this stage of the project. We guarantee a safe disposal of discs, preventing unauthorized persons from any access to the data.
Quality and speed of relocation basically depend on experience and knowledge of people who participate in this complicated project. Qualified staff of specialists and engineers make sure that the transfer of the server room is efficient and prepared on time.
Entire relocation process requires a coordination of numerous tasks at the same time. Therefore at every stage we proceed according to a schedule planned in advance. Project managers and analysts constantly supervise objectives’ execution, ensuring its compliance with established deadlines. Every employee of Cloudware Polska involved in planning and supervising process is certified within project management and broadly experienced in project leading.
Full range of additional services
At every stage of relocation we ensure a close cooperation with manufacturers of devices and external companies maintaining them. If necessary, we ensure a replacement for devices during relocation, purchase of additional devices directly from the manufacturers and also an assembly and retrofitting of wiring. This is how we minimalize the costs, making the project more efficient at the same time.
Enterprise Managment and Data Centers
In Cloudware Polska we offer a coherent vision of the IT environment management based on three pillars:
- Service Desk – for registration and handling of reports coming from the users and applications. One contact point and handling of incidents created by users.
- Asset Management – for an efficient management of material and non-material assets. This application allows to facilitate procedures of assets’ management. It can model complex connections among environmental elements.
- CMDB – for modeling of the IT environment, especially the services provided by it.
Above solutions allow an efficient IT management in terms of its architecture, security, availability and costs. The tools created by Cloudware Polska are flexible – they are adjusted to current and future needs of an organization. In addition we provide the service of DC relocation and migration. We ensure highest possible security and professionalism of the equipment’s disassembly, transport and reassembly.